What can I do if there is a problem in my apartment?
If the problem is urgent, please contact the numbers provided by your agent, or contact a 24-hour service to fix it immediately. If the problem is not urgent, contact the Building Manager.
How can I get a Remote Control?
You can ask the Building Manager for a remote control, which costs $125.
Can I get a remote control if I do not rent or own a car spot?
Unfortunately, you can’t get a remote control if you don’t own or rent a parking spot. If you have a special need, you can ask the Building Manager for a FOB. For example, an elderly person who has trouble opening the front gate. The FOB costs $75.
How can I dispose of furniture or a mattress?
The collection day is on Wednesday. Please leave your items on Tuesday afternoon or evening at the entrance next to the tree, after arranging this with the Building Manager.
How can I get my resident HandBook?
You can download it from this website, or you can send us an email and we will send you one direct to your email address. Please contact the Building Manager if you would like to have a hard copy.
If the lift stops working, what should I do?
If you are trapped inside the lift, press the emergency button and call 000. If there is nobody trapped inside, contact the Building Manager who will contact the lift company.
How do I use the new intercom?
You can always contact the Building Manager if you need assistance, but here are some links to help you learn how to use the new intercom system.
- How to Answer a Call & Open the Door
- How to Adjust the Volume
- How to Adjust the Brightness
- How to Adjust the Colour Saturation
- How to Change the Ringtone
How do I know what goes in the Yellow lid recycling bin and what goes in the Red lid rubbish bin?
It’s great if you have some time to read this (5 minutes read). It helps contribute to recycling and making Sydney a more environmentally conscious city.
Here is a link from the City of Sydney Council to provide you with more information on the topic. At the bottom of that page, you’ll find some very useful tips!
Recycle at home – City of Sydney (nsw.gov.au)
What happens if a drain gets blocked?
The first thing you should do is contact the Building Manager as soon as you notice any drainage issues. The sooner we can address the problem, the better to prevent it from worsening.
We strongly urge you not to flush any wipes or materials other than toilet paper down the toilet. This can cause blockages in the pipes and affect the building’s drainage system.
Please contact us if you have any other questions.
Riviera 